Frequently asked questions
When will I get my order?
Estimated Delivery Times
- Pre-selected characters: Approximately 10 days from the date of order.
- Custom characters: Approximately 15 days from the date of order.
Can I see a preview before I order?
We offer a free preview before you commit. See your child's character come to life before you order.
What is the return policy?
All purchases are final sale due to personalization. However, our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?
All purchases are final sale due to personalization.
Where are your products manufactured?
Our products are manufactured in USA & Canada. We carefully select our printing partners to ensure every book meets our quality standards, without compromising on value
How much does shipping cost?
Shipping is free across USA & Canada for a limited time.